Terms and Conditions

Last Updated: 3rd of November, 2025

These Terms (“Terms”) are between you and Voice Sonic Labs (“we”, “us”, or “our”). By using our Services, registering an account, or browsing our website, you agree to these Terms.

These Terms govern your access to and use of the Voice Sonic Labs

1. Website located at voiceair.ai and all associated pages.
2. Services, including mobile applications and products accessible via the Website or our APIs. Note that Beta Services are excluded from these Terms.

1. Automatic Renewals

If you subscribe to any feature of the Services, your subscription will renew automatically at the end of the initial term for the same duration and at the current price, unless you cancel in accordance with our cancellation policy.

2. Liability Limits and Dispute Resolution

Please note that these Terms include limitations on our liability in Section 11, and require disputes to be resolved through arbitration in Section 12. By accepting these Terms, you waive your right to participate in class actions or to seek legal relief through jury trials.

3. Additional Policies

In addition to these Terms, other specific policies apply to certain services, including:

• Our Prohibited Use Policy, which applies to all Services;
• The Voice Library Addendum, which applies to our Voice Library Service;
• Our Beta Services Addendum, which applies to any Beta Services;
• Our Data Processing Addendum, which governs our handling of personal data provided to us by business clients;
• Additional terms disclosed within specific Services.

If there is a conflict between these Terms and any Supplemental Terms, the Supplemental Terms will control.

4. Updates to Terms

We may update these Terms periodically, with the “Last Updated” date indicating the most recent changes. If we make updates, we may notify you through email or by posting changes on our Services. Continued use of our Services after an update means you accept the revised Terms. If you disagree with any changes, stop using our Services.

5. Eligibility and Use Restrictions

• Age: You must be at least 18 or the age of legal majority in your area to use our Services.
• Authorisation: If you use our Services on behalf of a person or entity, you represent that you have authorization to do so, and both you and that person or entity agree to these Terms.
• Use Restrictions: All users must comply with these Terms. Free users may only use Services for non-commercial purposes, while paid users can use Services for commercial purposes, provided all uses comply with our Prohibited Use Policy.

6. Personal Data

We may collect and process information provided by you or gathered through your use of our Services. You agree to receive communications from Voice Sonic Labs. All information provided to us should be accurate. For more details on our data handling practices, please refer to our Privacy Policy. Where you agree on behalf of an entity, our Data Processing Agreement applies.

7. Accounts

To access certain Services, you may need to create an account. Do not share your account credentials, and notify us promptly if you suspect unauthorised access. If your account is closed, any unused credits associated with the account will be forfeited.

8. Content and Voice Models

(a) Inputs and Outputs

You may provide data or information as input (“Input”) when using our Services. In response, you may receive audio or text output generated by Voice Sonic Labs’ models based on your Input (“Output”). Together, Input and Output are referred to as “Content.” Input can include voice recordings, text, or other content you share with us. Your use of the Services is subject to our Prohibited Use Policy. In some cases, Output can be downloaded and used outside the Services, but it must always comply with these Terms and our Prohibited Use Policy. Making your information public through the Services is at your own risk.

(b) User Voice Models

Some Services allow you to create a synthetic voice model based on your voice or a voice you have permission to use (“User Voice Model”). To create a User Voice Model, you may need to upload voice recordings as Input. Voice Sonic Labs may use these recordings as described in subsection 9(d) below. You can request deletion of your User Voice Models via support@voiceair.ai.

(c) Rights to Your Content

• You retain all rights to your Input, except as outlined in these Terms.
• Output may be generated by Voice Sonic Labs’ artificial intelligence voice and language models (“Voice Sonic Labs Models”). You retain all rights to your Output.

(d) License to Your Content

You grant Voice Sonic Labs a license to use, modify, publish, and distribute your Input to provide and improve Services, including creating new services and products. Specifically, this license:

• is perpetual (meaning it can’t be withdrawn),
• is nonexclusive (you can license your Input to others),
• is royalty-free (no fees are required),
• applies worldwide, and
• is sub-licensable through multiple levels.

If your Input includes your voice, this license allows us to use it to enhance and develop Services. However, we won’t commercialise your voice alone without your consent.

(e) License to User Voice Models

If you own or acquire any rights to User Voice Models, you grant Voice Sonic Labs the right to use, modify, and distribute them to provide and improve Services. This license is also perpetual, nonexclusive, royalty-free, worldwide, and sub-licensable.

(f) Necessary Rights

You must have the rights necessary to grant us a license to use any Input or Output you provide. You confirm that neither the Content nor our use of it will violate any third-party rights or cause harm.

(g) No Protected Health Information (PHI)

You may not provide any Input that includes protected health information (PHI) as defined by HIPAA, unless there is a HIPAA-compliant agreement in place.

(h) Data Deletion and Opt-Out

You may request deletion of your personal data as required by law. See our Privacy Policy for details. You can also request to opt out of having your Content and User Voice Models used to improve our Services. This opt-out will only apply going forward and does not affect prior uses.

(i) Content Moderation

We do not review all Content and have no obligation to do so. However, we may:

• Delete or refuse to post Content that violates these Terms or the law.
• Suspend or terminate your access to Services for Content violations.
• Take necessary actions to ensure legal compliance and protect our or third-party rights.
• Cooperate with law enforcement to disclose information if required by law.

9. Our Intellectual Property

(a) Ownership

The Services, including all text, graphics, images, videos, and other content, as well as all related intellectual property rights, are owned by Voice Sonic Labs or our licensors. Unless explicitly stated in these Terms, all rights to the Services and their content are reserved by us or our licensors.

(b) Limited License

As long as you comply with these Terms, Voice Sonic Labs grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use our Services. Any use outside of what is authorised here, without our written permission, is prohibited and will end this license.

(c) Trademarks

The names “Voice Sonic Labs,” and “Voice Air” along with our logos, product and service names, and the overall look of our Services, are trademarks of Voice Sonic Labs. They cannot be copied, imitated, or used without our written permission. All other trademarks, product names, and company names mentioned in connection with the Services belong to their respective owners. Reference to any product or service does not imply endorsement by us.

(d) Feedback

You may submit questions, comments, suggestions, or ideas related to Voice Sonic Labs or our Services (“Feedback”). We may use this Feedback for any purpose without acknowledging or compensating you, including to develop or improve our Services or create new products. Voice Sonic Labs will own any improvements or inventions resulting from such Feedback, which will be considered nonconfidential.

10. Subscription Services; Payment

(a) Subscriptions

To access certain Services, you may need to enroll in a recurring subscription (“Recurring Subscription”), which automatically renews until you cancel or it’s otherwise terminated. You authorise us to store and automatically charge your payment method(s) each period. Your subscription term details will be provided at purchase. If Voice Sonic Labs is unable to process your payment, we may (i) suspend your access until payment is received or (ii) update your payment information from third-party sources (like your bank). You can cancel at any time through your account, but no refunds are provided for payments already made. After cancellation, access will continue until the end of your paid period. Voice Sonic Labs may update Recurring Subscription pricing at any time; however, your current rate will stay the same until the next renewal period. If you don’t agree with a price change, you must cancel at least 7 days before it takes effect. If not, your subscription will renew at the new price.

(b) Payment

You confirm that you have the right to use any payment method you submit. We may receive updated information from your bank or payment provider for stored payment methods, and you authorise us to charge these for any due fees. Verification may be required before completing transactions. You’ll cover all charges incurred, including applicable taxes and fees. If we need legal action to collect balances owed, you agree to reimburse our recovery costs, including legal fees.

(c) Refunds and Exchanges

All sales are final. Refunds are at our sole discretion.

(d) Reservation of Rights

Voice Sonic Labs reserves the right to set conditions on any promotions, refuse transactions, change payment options, or deny services without prior notice.

11. Copyright Complaints

(a) Our Policy

In line with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, we have a policy of terminating accounts of users who infringe others’ intellectual property rights (our “DMCA Policy”).

(b) Reporting Copyright Infringement Claims

If you believe any content on our Services infringes copyright you own or control, you may notify Voice Sonic Labs’ designated agent (your notification, a “DMCA Notice”) as follows:

By Certified Mail:

• Voice Sonic Labs
• Attn: Copyright Agent
• 71- 75 Shelton Street, Covent Garden, London, WH2H 9JQ, United Kingdom.

By Email: support@vslabs.ai

Please refer to Section 512(c)(3) of the DMCA for the requirements of a proper notification. Incomplete notifications may not be effective. If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Voice Sonic Labs for costs and damages.

12. Third-Party Services and Content

(a) Third-Party Services

Our Services rely on or work with third-party products and services, including data storage, communication technologies, and internet and mobile operators (collectively, “Third-Party Services”). While we don’t control these Third-Party Services, they may impact or be affected by the use and reliability of our Services.

(b) Third-Party Content

We may provide information or links to third-party products, services, activities, or events, or allow third parties to make their content available on or through our Services (collectively, “Third-Party Content”). Your interactions with third parties and use of any Third-Party Content are solely between you and the third party.

(c) Monitoring and Access

We have no obligation to monitor Third-Party Services or Third-Party Content, and we may block or disable access to any Third-Party Services or Content (in whole or part) at any time. Your access and use of such Third-Party Content or Services may be subject to additional terms and policies (including terms of service or privacy policies from the providers of these Third-Party Services). You are responsible for obtaining and maintaining any computer hardware, equipment, network services, connectivity, telecommunications, and other products or services necessary to access and use our Services.

13. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend (at our option), and hold harmless Voice Sonic Labs, along with our officers, directors, agents, partners, licensors, and employees, from any losses, liabilities, claims, demands, damages, expenses, or costs (“Claims”) arising from: (a) your access to or use of the Services; (b) the Content or Feedback; (c) your violation of these Terms; (d) any violation, misappropriation, or infringement of another’s rights (including intellectual property or privacy rights); or (e) your conduct in connection with the Services or Content. You agree to cooperate with Voice Sonic Labs in defending such Claims and to cover all fees, costs, and expenses (including attorneys’ fees) involved in the defense. Voice Sonic Labs will have control over the defense or settlement, at its sole discretion, of any third-party Claims. This indemnity is additional to, and does not replace, any other indemnities in a written agreement between you and Voice Sonic Labs.

14. Disclaimers

Your use of our Services, Beta Services, and any content or materials provided therein or with them (including Third-Party Content and Third-Party Services) is at your sole risk. To the fullest extent permitted by law, our Services, Beta Services, and any content or materials provided therein or with them (including Third-Party Content and Third-Party Services) are provided “as is” and “as available,” without any warranties, express or implied. Voice Sonic Labs disclaims all warranties related to the above, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Furthermore, Voice Sonic Labs does not guarantee that our Services, Beta Services, or any content provided therein or with them (including Third-Party Content and Third-Party Services) are accurate, complete, reliable, current, or error-free, or that access to them will be uninterrupted. While Voice Sonic Labs aims to make your use of our Services, Beta Services, and any provided content safe, we do not represent or warrant that they are free of viruses, harmful components, or other unwanted content or materials. All disclaimers in this Section 10 and elsewhere in these Terms are made for the benefit of Voice Sonic Labs, its shareholders, agents, representatives, licensors, suppliers, service providers, and their respective successors and assigns. Due to the nature of machine learning, Output generated using the Services may not be unique to each user, and the Services may produce the same or similar Output for different users. Two separate parties may receive the same or similar Output after submitting their respective Inputs. Responses requested by and generated for other users are not considered Output for you, and you will have no rights or title over them.

15. Limitation of Liability

(a) To the fullest extent permitted by applicable law, Voice Sonic Labs will not be liable to you under any theory of liability (whether based in contract, tort, negligence, warranty, or otherwise) for any indirect, consequential, exemplary, incidental, punitive, or special damages or lost profits, even if Voice Sonic Labs has been advised of the possibility of such damages.

(b) The total liability of Voice Sonic Labs for any claim arising out of or relating to these Terms or our Services, regardless of the form of the action, is limited to the greater of: (i) One Hundred Great British Pounds ($£100 GBP); and (ii) the amount paid by you to use our Services in the 12 months preceding the claim.

16. Dispute Resolution; Binding Arbitration

Please read this Section 16 carefully because it requires you and Voice Sonic Labs to arbitrate certain disputes and claims and limits the manner in which we can seek relief from each other. Arbitration precludes you and Voice Sonic Labs from suing in court or having a jury trial. You and Voice Sonic Labs agree that arbitration will be solely on an individual basis and not as a class arbitration, class action, or any other kind of representative proceeding. Voice Sonic Labs and you are each waiving the right to trial by a jury. Follow the instructions below if you wish to opt out of the requirement of arbitration on an individual basis. No class or representative actions or arbitrations are allowed under this arbitration agreement.

(a) Informal Dispute Resolution Prior to Arbitration

For any dispute or claim between you and Voice Sonic Labs arising out of or relating in any way to your access to or use of the Services, any communications you receive, any products sold or distributed through the Services or these Terms and prior versions of these Terms, including claims and disputes that arose between you and us before the effective date of these Terms, or any privacy or data security claims (collectively, “Disputes,” and each a “Dispute”), you and Voice Sonic Labs agree to attempt to first resolve the Claim informally via the following process:

• If you assert a Dispute against Voice Sonic Labs, you will first contact Voice Sonic Labs by sending a written notice of your Dispute to Voice Sonic Labs by email to support@vslabs.ai. If Voice Sonic Labs asserts a Dispute against you, Voice Sonic Labs will contact you by sending a written notice of Voice Sonic Labs’ Dispute to you via email to the primary email address associated with your
• If you and Voice Sonic Labs cannot reach an agreement to resolve the Dispute within 30 days after you or Voice Sonic Labs receives the applicable notice, then either party may submit the Dispute to binding arbitration as set forth below. The statute of limitations and any filing fee deadlines shall be tolled for thirty (30) days from the date that either you or Voice Sonic Labs first send the applicable notice so that the parties can engage in this informal dispute-resolution process.

(b) Disputes Subject to Binding Arbitration

Exceptions. Except for individual disputes that qualify for small claims court and any disputes exclusively related to the intellectual property or intellectual property rights of you or Voice Sonic Labs, including any disputes in which you or Voice Sonic Labs seek injunctive or other equitable relief for the alleged unlawful use of your or Voice Sonic Labs’ intellectual property or other infringement of your or Voice Sonic Labs’ intellectual property rights (“IP Disputes”), all Disputes, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, that are not resolved in accordance with Section 12(a) will be resolved by a neutral arbitrator through final and binding arbitration instead of in a court by a judge or jury. The arbitration shall be administered by the London Court of Arbitration (LCIA) pursuant to its Comprehensive Arbitration Rules and Procedures. The arbitrator will have the authority to grant any remedy or relief that would otherwise be available in court. The remedies and reliefs rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction.

(c) Opting Out of Arbitration

You have the right to opt out of binding arbitration within 30 days of the date you first accepted these Terms by providing us with notice of your decision to opt-out via email or by certified mail addressed to:

• Voice Sonic Labs LTD.
• Attn: Legal Department – Arbitration Opt-Out
• 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

In order to be effective, the opt-out notice must include your full name, mailing address, and email address. The notice must also clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with Section 16.

(d) Rejection of Future Arbitration Changes

You may reject any change we make to Section 12 (except address changes) by personally signing and sending us notice within 30 days of the change by certified mail addressed to:

• Voice Sonic Labs LTD.
• Attn: Legal Department – Arbitration Opt-Out
• 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

If you do, the most recent version of Section 16 before the change you rejected will apply.

(e) Severability

If any portion of this Section 12 is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (i) the unenforceable or unlawful provision will be severed from these Terms; (ii) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of this Section 12 or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to this Section 12; and (iii) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration. The litigation of those claims will be stayed pending the outcome of any individual claims in arbitration. Further, if any part of this Section 12 is found to prohibit an individual claim seeking public injunctive relief, that provision will have no effect to the extent such relief is allowed to be sought out of arbitration, and the remainder of this Section 16 will be enforceable.

(f) Waiver of Jury Trial

YOU AND VOICE SONIC LABS HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Voice Sonic Labs are instead electing that all Disputes shall be resolved by arbitration under these Terms, except as specified in Section 16(b).

(g) Waiver of Class and Other Non-Individualized Relief

YOU AND VOICE SONIC LABS AGREE THAT, EXCEPT AS SPECIFIED IN SECTION 16(h), EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. Subject to this Section 12, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by the party’s individual claim. Nothing in this paragraph is intended to, nor shall it, affect the terms and conditions under Section 12(h). Notwithstanding anything to the contrary in this Section 12, if a court decides by means of a final decision, not subject to any further appeal or recourse, that the limitations of this Section are invalid or unenforceable as to a particular claim or request for relief, you and Voice Sonic Labs agree that the particular claim or request for relief, and only that particular claim or request for relief, shall be severed from the arbitration and may be litigated in the courts the United Kingdom located in London. All other Disputes shall be arbitrated or litigated in small claims court. This Section does not prevent you or Voice Sonic Labs from participating in a class-wide settlement of claims. Here’s the revised version with “ElevenLabs” replaced by “Voice Sonic Labs”: ”: This Batch Arbitration provision shall in no way be interpreted as authorizing a class, collective, and/or mass arbitration or action of any kind, or arbitration involving joint or consolidated claims under any circumstances, except as expressly set forth in this provision.

(h) Batch Arbitration

To make arbitration more efficient, you and Voice Sonic Labs agree that if 100 or more similar Requests are filed against Voice Sonic Labs by or with help from the same law firm, group of law firms, or organisations within a 30-day period (or soon after), LCIA will:

1. Organise the arbitration demands into batches of 100 Requests per batch (with any remaining Requests grouped into a final smaller batch).
2. Appoint one arbitrator for each batch.
3. Handle each batch as a single consolidated arbitration, with one set of filing and administrative fees per side, one schedule, one hearing (if needed) in a location chosen by the arbitrator, and one final decision.

17. Governing Law

Any claims will be governed by and interpreted in accordance with the laws of the United Kingdom. You and Voice Sonic Labs waive any objection to venue in these courts. If your local law requires consumer contracts to be interpreted under local law and enforced in local courts, this section may not apply to you to the extent that local law conflicts with it.

18. Modifying and Terminating Our Services

We may: (a) modify, limit, replace, upgrade, update, suspend, or stop providing all or part of our Services at any time; (b) charge, change, or waive any fees required to use the Services; or (c) offer specific opportunities to some or all users of the Services, each of (a) through (c) without liability or additional notice to you. All modifications and additions to the Services will be governed by these Terms or any Supplemental Terms, unless otherwise stated by Voice Sonic Labs in writing. We are not responsible for any loss or harm related to your inability to access or use our Services.

19. Miscellaneous

(a) Voice Sonic Labs’ failure to exercise or enforce any right or provision of these Terms will not be considered a waiver of that right or provision. These Terms represent the entire agreement between the parties regarding this subject matter and replace all prior agreements, statements, and understandings. Except as stated otherwise, these Terms are for the benefit of the parties only and do not provide any third-party rights. Communications and transactions between us may occur electronically.

(b) Section titles are for convenience only and have no legal effect. Examples following “including” or “e.g.” are not exhaustive. All monetary amounts are in U.S. dollars. URLs also refer to successor URLs, localised content, and linked resources within the specified websites. “Or” is inclusive.

(c) If any part of these Terms is found to be unenforceable or unlawful, (a) it will be removed, (b) removal will not impact the rest of the Terms, and (c) the provision may be adjusted as needed to make the Terms enforceable and valid, preserving the intent of the Terms as much as possible.

(d) For questions or complaints regarding the Services, please email support@vslabs.ai or write to:

• Voice Sonic Labs Ltd
• 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

20. Additional Terms Applicable to Mobile Devices

If you download our mobile application associated with the Services (“Mobile App”) from an app store or distribution platform (each, an “App Store”), you acknowledge and agree that the availability of the Mobile App and the Services depends on the App Store from which you received the Mobile App license, and that these Terms are between you and Voice Sonic Labs, not with the App Store. Voice Sonic Labs, not the App Store, is solely responsible for the Services, including the Mobile App. To use the Mobile App, you must have access to a wireless network, and you agree to pay any fees associated with such access, including any fees charged by the App Store in connection with the Services. You agree to comply with all terms of agreement imposed by the applicable App Store when using any Service, including the Mobile App. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of these Terms and may enforce them.

(a) Apple App Store

If you download our Mobile App from the Apple App Store:

(b) Google Play Store

If you download our Mobile App from Google Play: